1. Introduction
Propfolio ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website propfolio.pro, use our services, or interact with our platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name and email address when you register
- Payment Information: Billing address and payment details processed securely through Stripe (we do not store your full card number)
- Trade Data: Trading data you voluntarily import via CSV or broker API connections
- Connected Accounts: Discord user ID and username if you choose to link your Discord account
- Communications: Information you provide when contacting us or participating in our community
We automatically collect certain information when you use our services:
- Log Data: IP address, browser type, device information, pages visited, and timestamps
- Cookies: Session cookies to keep you logged in and remember your preferences
- Usage Data: How you interact with our website and services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and manage your subscription
- Send you service-related emails (account verification, billing, updates)
- Sync your account with connected services (e.g., Discord role assignment)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience (with your consent)
4. Third-Party Services
We use the following third-party services that may collect and process your data:
- Supabase: For user authentication and data storage. See Supabase's Privacy Policy.
- Stripe: For payment processing. See Stripe's Privacy Policy.
- Anthropic: For AI chatbot functionality. See Anthropic's Privacy Policy.
- Resend: For transactional email delivery. See Resend's Privacy Policy.
- Discord: For community features and account linking. See Discord's Privacy Policy.
- Sentry: For error monitoring and performance tracking. See Sentry's Privacy Policy.
- Vercel: For hosting. See Vercel's Privacy Policy.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide you with the Service.
We retain your data even after you cancel your subscription. This allows you to reactivate your account and access your historical data in the future. Your data will be retained indefinitely unless you explicitly request deletion.
You may request complete deletion of your account and all associated data by contacting us at support@propfolio.pro. We will process deletion requests within 30 days, except where we are required to retain data for legal or legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Secure authentication protocols
- Access controls limiting employee access to data
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
To exercise these rights, contact us at support@propfolio.pro. We will respond to requests within 30 days.
8. Cookies & Analytics
We use the following types of cookies:
- Essential Cookies: Required for authentication and core functionality (always active)
- Analytics Cookies: Help us understand how users interact with the Service (require your consent)
When you first visit Propfolio, you will be asked to accept or decline analytics cookies. You can change your preference at any time by clearing your browser's local storage. Analytics data is anonymized and does not include personally identifiable information.
You can also control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features.
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@propfolio.pro